Frenquently Asked Questions

------------------------------------------------------ Questions ------------------------------------------------------
-- Kids

-- Disabled access

-- Pets

-- Individual booking (Maximum 7 days ahead, until one day before your coming)

-- Group booking

-- Clothing and equipment

-- Lost and found

-- Moving between sites

-- The Vallée Banche

-- Additional questions concerning prices

 

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-- Questions about  advance sales period for the lift-passes


-------- Prices and validity zones

------- Questions about the use of the on-line sales service

 

-- Other questions

 

 

 

 

 

 

 

 

 

 

 

------------------------------------------------------ Answers ------------------------------------------------------

-- Children

  • What is the minimum age to go on our sites ?
    -  Aiguille du Midi : It is advisable not to take children under two years old up to the Aiguille du Midi : the cabin is not pressurized and climbs very quickly to a high altitude. Remember to take sweets to help older children to swallow and to avoid the risk of otitis !
    - Montenvers- Sea of ice : It is advisable not to take children under one year old up to the Montenvers-Mer de glace (elevation = 1913 meters)
  • Which precautions we have to take with children ?
    They tend to exert themselves without counting and can meet
    in state of exhaustion without forerunner.
    • Avoid the too rough variations of height
    (risk of otitis)
    Avoid taking the toddlers beyond 2500 metres
    In case of doubt, consult your doctor and our page safety and rules


 

-- Disabled access

  • Can I access all the sites with my wheelchair ?
    It depends on the sites. Wheelchairs can be taken to the following sites :
    - Montenvers and Tramway du Mont-Blanc : 2 wheelchairs per train
    - Aiguille du Midi : 8 wheelchairs per cabin : (access to the central footbridge, Rebuffat footbridge and  lift to summit terrasse) but  no wheelchair allowed for the Panoramic Mont-Blanc gondola
    - Brevent : 1 wheelchair per cabin : until PlanPraz only
    - Flégère : 2 wheelchairs per cabin  (beware : access via staircases)
    - Balme : Until Charamillon only
    - Grands Montets : Until Lognan only (with an accompagnist)
  • Do you have handicaped toilets on all your sites ?
    Everything depends on the site :
    - Montenvers : Yes, situated in the Station of departure in Chamonix,
    or in the museum of the alpine fauna
    • -  Mont-Blanc Tramway : Not, only in the Station SNCF of Fayet
    (just in front of the departure of the Tramway du Mont Blanc)
    - Aiguille du Midi : Yes, next to the Mont Blanc terrace 
    - Panoramic Mont Blanc: no wheelchair access
    - Brévent : Not on this site
    - Flégère : Not on this site
    - Balme : Yes, to Charamillon only (just under the restaurant)
    - Grands Montets : Yes, at Lognan only


-- Pets

  • Can I take my dog with me ?
    During summer time, Dogs on a leash are permitted on our sites except for
    - The Aiguille du Midi cable car (no dog allowed, whatever the size)
    - chailifts (Index on Flégère site and Autannes on Balme site)
    - Natural reserves (for example the top of The Brevent)

    • During winter time, dogs on a leash are permitted on our sites except for :
    - The Aiguille du Midi (no dog allowed, whatever the size)
    - The Grands Montets cable car
    - Chairlifts in general

    Beware : dogs are not allowed on the ski slopes


-- Individual booking (Maximum 7 days ahead, until one day before your coming)

  • For which lifts can I book my place in advance ?
    Booking in advance is possible in summer for :
     - L’Aiguille du Midi : You can book :
    • - At all our cash desks
    - At the "Informations Chalet " at the departure of the Cable-car for Aiguille du Midi
    - Via Internet >>PLUS 
    - Via the call center : +33 (0)4.50.53.22.75

     - Le Tramway du Mont-Blanc You can book :
    - At all our cash desks
    - At the "Informations Chalet " at the departure of the Cable-car for Aiguille du Midi
    - Via the call center : +33 (0)4.50.53.22.75

    Free booking for the Tramway du Mont-Blanc, 2 €uros extra charge for Aiguille du Midi for each person, booking available until 7 daus before at 1 day before your coming

    Booking in advance is possible in winter for :
    - L'Aiguille du Midi : You can book :
    - At all our cash desks
    - Via Internet >>PLUS
    - Via the call center : +33 (0)4.50.53.22.75

    - Cable-car Lognan -Grands Montets : You can book :
    - At all our cash desks
    - Via Internet (only with a valid bage number for each person) >>PLUS



    Only half of the places in each cabin/Tren are places that can be reserved in advance ; However we strongly advise reservations during high-season and busy periods, booking available until 7 daus before at 1 day before your coming for aiguille du Midi and 7 days before, et the same day for Grands Montets cable car
     

-- Group booking

-- Clothing and equipment

-- Lost and found

-- Moving between sites

  • How can I get from one site to another ?
    The Chamonix buses are free of charge if you show a valid lift-pass (or 1,50 €uros each trip)
    • There is the "Mulet" free bus to get in Chamonix center
    Train : Free when showing the Host-Card





-- The Vallée Banche

  • Do I need a professional mountain guide to go to the Vallée Blanche?
    The Vallée Blanche is a high altitude itinerary on glaciers.  A mountain guide is always strongly recommended. For weather  and technical conditions please contact OHM (Office de Haute Montagne), in Chamonix


-- Addition questions concerning prices

What are the prices and the lifts included on the Mountain bike Pass and Paragliding Pass ?
You can buy one of these Pass for 1,2,3,4 and 5 days not consecutives
-  Consult the prices and lifts included on mountain bike Pass >>PLUS
-  Consult the prices and lifts included on paragliding Pass >>PLUS


 

-- Questions about advance sales period for the lift-passes


-------- Prices and validity zones

Will les Houches be part of the Mont-Blanc Unlimited area in 2009?
Negotiations with les Houches have not been conclusive and the les Houches ski area will not be covered by the MBU. However, all MBU holders will be entitled to unlimited use of the Prarion telecabin for access to the downhill piste – (return to the resort by telecabin) only.

 


I’d like to buy a family pass on line, is that possible?
Yes, first enter the details of the 2 adults and the family rate will be calculated automatically when you add the children (N.B. you must choose the same pass for all members of the family). You must choose the Montenvers ticket office for the collection of your passes, which will be handed over on presentation of documentary evidence of your family status (marriage certificate or equivalent and children’s’ birth certificates).

 

I’d like to buy a family pass but for the Chamonix Le Pass area for my children and a Mont-Blanc Unlimited for one of the adults, is this possible?
Yes, it is possible but for all mixed purchases within the same family (a combination of different areas) we would ask you to go to the central ticket office at Montenvers during the advance sale period.

 

Last year I bought packs during the advance sales period?
In view of the low demand, packs are still available but they have been simplified so they are the same price throughout the year.

 

I can’t find the student pass on the list of products.
Because of the documentary evidence required, the student pass is only sold in the ticket offices (During the advance sales period).

 

I have a child who will be 4 in January 2009 and I’d also like to order a pass for him/her.
You can buy passes on line for children who are already 4 (passes are free for children under 4). If you would like to buy a pass for your child born in 2005, we would ask you to go direct to the ticket office.

 

I bought a lift pass on line last year. Do I have to add a new photo?
Yes, you must add a new photo. Your photos are only stored while your pass is valid toenable us to issue a replacement in case of loss.

 

I don’t understand the system for adding a photo?
Before making your purchase, you must have ready a photo of each person with the following characteristics:
- passport photo in portrait format, without hat or glasses.
this photo must be digital (scanned or taken on a digital camera), in jpeg format (NB PDF format will not be accepted)
- if you are using a holiday photo, you must reframe it into portrait format in the passport photo style.
- save the photo somewhere you will find it easily (e.g. in your « office »).
- when you make your purchase, having filled in the surname and first name, click on « proceed » for photo and retrieve your photo from where you have saved it (e.g. office).
- Select the photo and click on « add to shopping basket » then complete your purchase.

 

Can several passes be bought on the same order?
Yes, for the first person, enter their surname, first name and date of birth, choose the type of pass and click on “add to shopping basket”. The first pass will appear in the shopping basket summary and you can then do the same thing for another person.

 

I can’t manage to confirm my purchase?
To confirm your purchase, you must acknowledge the general sales conditions and tick the relevant box which is below the sub-total to be paid.
 

 

-- Other questions
 
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